Refund policy

EMOVELLA - 90-Day Money-Back Guarantee & Refund Policy

At EMOVELLA, we stand behind our products and want every customer to shop with confidence.

That's why we offer an additional 90-Day Money-Back Guarantee on our Easy-Off Sculpting Bodysuit, subject to the conditions outlined below.

Our 90-Day Results Promise

Our guarantee is designed for customers who wish to try the Emovella Easy-Off Sculpting Bodysuit over a 90-day period.

If you use your bodysuit for 90 days and do not achieve a reduction of at least 5cm in your waist measurement, you may request a refund of the product purchase price, subject to the eligibility requirements below.

The 5cm measurement is the threshold for this additional refund offer, not an assurance that wearing shapewear will produce permanent changes to your body. Shapewear provides temporary shaping while worn.

Eligibility for Refunds

To qualify for a refund under our additional 90-Day Money-Back Guarantee, all of the following conditions must be met:

  • You must have used the Emovella Easy-Off Sculpting Bodysuit during the 90-day trial period.

  • You must not have achieved the stated 5cm waist measurement reduction after the 90-day trial.

  • Your refund request must be initiated within 90 days of the confirmed delivery date. Requests opened during the trial can be assessed when the 90-day period finishes.

  • The bodysuit must be returned in its original packaging.

  • All items included in the relevant original order must be returned.

  • You must provide your order number or valid proof of purchase.

  • You must follow the return instructions provided by our customer support team.

Important: Wearing the bodysuit during the trial does not, by itself, disqualify you from our results-based guarantee. However, you must retain the original packaging for the return.

These conditions apply only to our additional 90-day guarantee and do not restrict your statutory consumer rights.

How to Request a Refund

If you have not achieved the specified waist measurement target:

  1. Email support@emovella.store within 90 days of your confirmed delivery date.

  2. Include your full name, order number and a brief explanation of your refund request.

  3. Our customer support team will confirm the next steps and, where appropriate, finalise the assessment after your 90-day trial.

  4. Once approved for return, send your bodysuit back in its original packaging, following our return instructions.

  5. Once your return has been received and eligibility confirmed, your approved refund will be processed to your original payment method.

Approved refunds under this voluntary guarantee will normally be processed within 14 days of receiving and checking the returned product.

Refund Amounts and Return Shipping

For eligible returns under our additional 90-Day Money-Back Guarantee:

  • The purchase price of the qualifying product will be refunded in full.

  • Original shipping and handling fees are non-refundable.

  • Customers are responsible for return shipping costs.

  • We recommend using a tracked delivery service and retaining proof of postage.

Where applicable law requires otherwise, statutory refund and delivery-cost rules take precedence.

Non-Eligible Refunds

Refund requests are not eligible under this additional guarantee where:

  • The request was not initiated within 90 days of the confirmed delivery date.

  • The product is not returned.

  • The product is returned without its original packaging.

  • The required items from the relevant order are missing.

  • Valid proof of purchase cannot be established.

  • The customer does not meet the stated results-guarantee conditions.

  • The return does not follow the instructions provided by our support team.

These exclusions do not affect your statutory consumer rights.

Hygiene and Product Returns

Because Emovella sells body-worn shapewear, product hygiene is important to us.

Our voluntary results guarantee allows the bodysuit to be worn during the trial period. The garment must nevertheless be returned in its original packaging.

For statutory change-of-mind returns, certain legally recognised hygiene exceptions may apply to sealed products that are unsuitable for return once unsealed.

These exceptions do not remove your rights in relation to faulty, damaged or misdescribed goods.

Your Statutory Consumer Rights

Our additional 90-Day Money-Back Guarantee does not replace or limit your rights under UK consumer protection law.

For eligible online purchases, customers generally have 14 days from receipt to notify us of cancellation and a further 14 days to return the product, subject to applicable exceptions.

Customers exercising applicable statutory cancellation rights are not required to retain original packaging solely to qualify for those rights.

If your item is faulty, damaged or not as described, your rights under the Consumer Rights Act 2015 apply independently of our additional guarantee.

Nothing in this policy excludes or restricts your statutory consumer rights.

Agreement to Policy

By purchasing from Emovella, you acknowledge that our refund and return terms have been made available for you to review.

Our additional 90-Day Money-Back Guarantee is subject to the eligibility requirements stated above.

Your statutory rights remain unaffected.

Contact Customer Support

For refund requests, returns or questions about your eligibility, contact:

Email: support@emovella.store

Please provide your order number when contacting us.

To initiate a claim under our additional 90-day guarantee, you must contact our team within 90 days of your confirmed delivery date.