Terms of service
Terms of Service & Sale
Last updated: 10 August 2026
Overview
Welcome to EMOVELLA.
This website is operated by Emovella. Throughout the website, the terms “we”, “us” and “our” refer to Emovella.
Emovella offers this website, including its products, information, features and services, to customers subject to the terms and conditions set out below.
By accessing our website, you agree to comply with the terms applicable to your use of the website. By placing an order, you agree to the Terms of Sale applicable to your purchase.
These Terms of Service & Sale (“Terms”) apply to visitors, customers, account holders and other users of our website.
Please read these Terms carefully before using our website or purchasing our products.
Our store is powered by Shopify, which provides the ecommerce platform through which we offer our products and process orders.
Nothing in these Terms limits or excludes your statutory consumer rights.
Section 1 — Online Store Terms
By using our website or placing an order, you confirm that you are legally able to enter into a purchase contract under the laws applicable to you.
If you are under 18, you should obtain permission from a parent or guardian before making a purchase.
You agree not to use our website or products for any unlawful or unauthorised purpose.
You must not transmit viruses, malicious software or other material intended to interfere with the security or operation of our website.
We may suspend or restrict access to our website where reasonably necessary to prevent unlawful activity, security threats or serious breaches of these Terms.
Section 2 — General Conditions
We reserve the right to refuse or cancel orders where there are legitimate reasons to do so, including:
Suspected fraudulent or unauthorised transactions.
Incorrect or incomplete order information.
Product unavailability.
Pricing or technical errors.
Suspected misuse of promotions or discount codes.
Orders that would breach applicable laws.
Where payment has already been collected for an order that we cannot fulfil, we will arrange an appropriate refund.
You agree not to reproduce, redistribute, commercially exploit or misuse substantial portions of our website content without our permission, except where permitted by law.
Section 3 — Website Information and Accuracy
We make reasonable efforts to ensure that the information displayed on our website is accurate, clear and up to date.
However, occasional errors may occur in product descriptions, pricing, availability or other information.
We may correct errors and update website content where necessary.
Any changes to our website will not remove rights you have already acquired under an existing purchase contract.
Nothing in this section excludes our responsibility to supply products that are as described and meet applicable consumer protection requirements.
Section 4 — Products and Availability
Emovella specialises in shapewear designed to complement the body's natural silhouette.
Our products may include the Emovella Easy-Off Sculpting Bodysuit and other related clothing or shapewear products offered through our website.
Product availability may vary depending on size, colour, stock levels and demand.
We reserve the right to discontinue products or modify our product range.
We aim to display product photographs, colours and specifications as accurately as reasonably possible.
However, the appearance of colours may vary slightly depending on your device, screen settings and lighting conditions.
These variations do not affect your legal rights where a product is materially different from its description.
Section 5 — Shapewear Use and Product Expectations
Emovella products are designed to provide shaping and support while worn.
Depending on the product, features may include:
Targeted compression for a smoother-looking tummy.
Waist-defining shaping zones.
Contoured support designed to complement natural curves.
Bust-to-thigh smoothing.
Stretch materials intended to move with the body.
An Easy-Off back design intended to make bathroom visits more convenient.
Shapewear generally creates a temporary shaping effect while the garment is worn.
Individual experiences may vary according to body shape, garment size, fit, fabric, usage and personal preferences.
Unless expressly stated and supported by appropriate evidence, our products should not be understood as guaranteeing permanent changes to body measurements, weight or body composition.
Our products are not medical devices and are not intended to diagnose, treat or cure medical conditions.
Customers should follow any applicable care instructions and product guidance.
If a garment causes significant discomfort, pain, restricted breathing or other concerning symptoms, discontinue wearing it.
If you are recovering from surgery, have recently given birth or have a medical condition that may be affected by compression garments, seek appropriate medical advice before use.
Section 6 — Prices and Payment
All product prices are displayed on our website in the applicable currency.
For UK customers, any VAT or other taxes that must legally be included in the advertised price will be included or clearly disclosed as required by law.
Additional delivery charges, where applicable, will be displayed before an order is completed.
We reserve the right to change our prices, promotions and discounts.
However, price changes will not affect orders that have already been accepted.
Payment must be completed using one of the payment methods made available at checkout.
By submitting an order, you confirm that you are authorised to use the selected payment method.
Payments are handled through Shopify and supported payment providers.
We do not require customers to provide full payment card details through ordinary customer support emails.
If a payment is declined or cannot be authorised, we may be unable to complete the order.
Section 7 — Order Acceptance and Cancellation
When you submit an order through our website, you are making an offer to purchase the selected products.
You will receive an order confirmation or acknowledgement containing details of your purchase.
The contract between you and Emovella is formed when we accept your order, as communicated through our order confirmation process.
We reserve the right to decline an order for legitimate reasons, including stock shortages, payment issues, suspected fraud or material pricing errors.
If an order is cancelled after payment has been collected, we will refund the amount paid for the cancelled items.
If you wish to cancel an order, please contact us promptly at support@emovella.store.
Where an order has already been dispatched, cancellation and return arrangements will be handled in accordance with our Refund Policy and applicable consumer law.
Section 8 — Shipping and Delivery
We aim to process and dispatch orders within the timescales communicated on our website.
Delivery times depend on the selected shipping method, destination and relevant fulfilment arrangements.
Estimated delivery dates are provided for guidance and may occasionally change due to circumstances affecting carriers or fulfilment.
Where applicable law requires delivery within a specified period, or where we have agreed a particular delivery date, we will comply with those obligations.
Delivery charges will be disclosed before checkout.
Customers are responsible for providing accurate delivery information.
If you believe your order has been lost, damaged or incorrectly delivered, please contact support@emovella.store.
For consumer orders, responsibility for goods generally remains with us until they come into your physical possession or that of someone you have identified to receive them, subject to applicable legal exceptions.
We do not exclude liability for delivery failures where the law makes us responsible.
For further information about dispatch and delivery, please refer to our Shipping Policy.
Section 9 — 90-Day Money-Back Guarantee
Emovella offers an additional 90-Day Money-Back Guarantee on eligible purchases of the Easy-Off Sculpting Bodysuit.
This guarantee is separate from, and additional to, your statutory consumer rights.
Our 90-Day Results Guarantee
Our voluntary guarantee provides a refund opportunity for eligible customers who use the Emovella Easy-Off Sculpting Bodysuit during a 90-day trial and do not achieve the specified 5cm waist measurement reduction, subject to the conditions below.
The measurement threshold defines eligibility for the voluntary refund offer. It should not be interpreted as a guarantee that wearing shapewear will permanently reduce waist circumference or body fat.
Eligibility Requirements
To qualify for a refund under this additional guarantee:
1. You must have purchased an eligible Emovella Easy-Off Sculpting Bodysuit.
2. You must have used the bodysuit during the 90-day trial period.
3. You must not have achieved the specified 5cm waist measurement reduction after the 90-day trial.
4. You must initiate your guarantee request within 90 days of the confirmed delivery date.
5. If you initiate your request before the end of the trial, we may complete the assessment once the 90-day trial has finished.
6. You must provide your order number or valid proof of purchase.
7. The bodysuit must be returned in its original packaging.
8. All relevant items supplied as part of the original purchase must be included in the return.
9. You must follow the return instructions provided by our customer support team.
The garment may have been worn during the trial. Wearing it does not, by itself, invalidate this results-based guarantee.
Original packaging is required for returns made under our additional 90-Day Money-Back Guarantee.
How to Make a Guarantee Claim
To request a refund under the guarantee:
Step 1: Email support@emovella.store within 90 days of the confirmed delivery date.
Step 2: Include your order number and an explanation of your request.
Step 3: Our team will review your enquiry and explain the next steps.
Step 4: Where a full 90-day trial is required, the claim can be assessed once that period has finished.
Step 5: Follow the return instructions provided by our support team.
Step 6: Return the bodysuit in its original packaging.
Approved refunds under the voluntary guarantee will be issued to the original payment method.
Shipping and Refund Costs
For approved returns under our voluntary 90-day guarantee:
Product refund: The qualifying product purchase price will be refunded.
Original shipping: Original shipping and handling charges are not refundable under the additional guarantee.
Return shipping: Customers are responsible for return shipping costs.
Proof of postage: We recommend retaining proof of postage and using a tracked return service.
These conditions apply to the voluntary guarantee only.
Where applicable consumer law requires different treatment of delivery charges, return costs or refund amounts, those legal rights take precedence.
Guarantee Exclusions
A claim may be ineligible under the voluntary guarantee if:
It is initiated outside the specified 90-day claim period.
The relevant product is not returned.
The product is returned without its original packaging.
Required items from the relevant purchase are missing.
Valid proof of purchase cannot be established.
The stated results-guarantee conditions are not met.
The customer does not follow the return instructions reasonably provided.
These exclusions do not affect statutory rights relating to faulty goods, misdescribed products or other consumer protections.
For full details, please refer to our separate Refund Policy.
Section 10 — Statutory Cancellation and Return Rights
Customers purchasing online may have a legal right to cancel an eligible order without providing a reason.
For most eligible UK online purchases, the cancellation period ends 14 days after the day the goods are received.
After notifying us of cancellation, customers generally have a further 14 days to return the relevant goods.
Certain legal exceptions may apply.
For example, the statutory cancellation right may not apply to certain sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.
Whether a particular exception applies depends on the nature of the product and the circumstances of the return.
Where the statutory cancellation right applies:
Customers may cancel within the relevant legal period.
Refunds will be provided in accordance with applicable consumer law.
Applicable standard delivery charges will be refunded where required.
Customers do not need to retain the original product packaging solely to exercise that statutory right.
Any lawful deductions for handling beyond what is necessary to inspect the product may apply where permitted.
Customers also have separate legal rights if goods are faulty, damaged, not as described or otherwise fail to meet applicable consumer standards.
Our 90-Day Money-Back Guarantee does not replace, reduce or restrict these legal rights.
Section 11 — Customer Accounts and Billing Information
Customers agree to provide accurate and up-to-date information when placing orders or creating accounts.
This may include contact details, delivery addresses and relevant payment information.
You are responsible for maintaining the confidentiality of any account credentials.
If you believe an account has been accessed without permission, please contact our support team.
We may take reasonable measures to protect customer accounts and investigate suspected unauthorised activity.
Section 12 — Optional Third-Party Services
Our website may provide access to services operated by third parties.
These may include payment providers, delivery services, customer review platforms or other ecommerce-related features.
Where you use a third-party service, additional terms and privacy notices may apply.
We are not responsible for independent third-party websites that are outside our control.
However, using third-party service providers does not remove our own legal obligations to customers.
Section 13 — Intellectual Property
All website content owned by Emovella, including original photographs, graphics, written materials, branding, logos and website designs, is protected by applicable intellectual property laws.
You may browse our website and use its content for ordinary personal, non-commercial purposes.
You must not reproduce, distribute, sell or commercially exploit our protected content without permission, except where permitted by law.
Nothing in these Terms transfers ownership of our intellectual property to website visitors or customers.
Section 14 — Customer Reviews, Feedback and Submissions
Customers may have opportunities to submit reviews, comments, photographs or feedback about our products.
By submitting content, you confirm that:
Your submission is based on your own genuine experience where it is presented as a product review.
You have the right to share the content.
The content does not knowingly contain false or misleading statements.
The content does not infringe another person's rights.
The content does not contain unlawful, abusive or malicious material.
Where you submit content for publication, you grant Emovella a non-exclusive, royalty-free licence to display, reproduce and use that content for the purposes reasonably described when you submit it, subject to your privacy rights and applicable law.
We may moderate or remove submissions where reasonably necessary to address unlawful content, privacy concerns, spam or violations of these Terms.
We will not knowingly present fabricated testimonials as genuine customer reviews.
Customer personal information is handled in accordance with our Privacy Policy.
Section 15 — Marketing and Electronic Communications
When you place an order, we may send necessary transactional communications, including:
Order confirmations.
Payment confirmations.
Dispatch and delivery updates.
Customer support replies.
Refund and return information.
Important account or service notices.
These communications are separate from promotional marketing.
We may send marketing emails or SMS messages where we have the necessary permission under applicable law.
You may unsubscribe from promotional communications using the instructions included in those messages.
Where SMS messaging is offered, you may also be able to opt out by replying STOP.
For assistance, contact support@emovella.store.
We do not sell or rent mobile telephone numbers to unrelated organisations for their own independent SMS marketing.
Relevant information may be shared with authorised messaging providers where necessary to deliver communications on our behalf.
Section 16 — Personal Information and Privacy
The collection, use, storage and disclosure of personal information through our website are governed by our Privacy Policy.
Our Privacy Policy explains:
What personal information we collect.
How and why we use it.
How information may be shared with service providers.
How cookies and related technologies are used.
How we handle information submitted during guarantee claims.
What privacy rights customers may have.
How customers can contact us about privacy matters.
You can read our Privacy Policy at:
For privacy enquiries, contact support@emovella.store.
Section 17 — Prohibited Uses
You must not use our website or Services to:
Engage in unlawful or fraudulent activity.
Infringe intellectual property rights.
Harass, threaten or unlawfully discriminate against others.
Submit malicious code or attempt to compromise website security.
Attempt unauthorised access to accounts or systems.
Collect or misuse other users' personal information.
Distribute spam or deceptive material.
Misrepresent your identity in connection with an order.
Interfere with the operation or security of our website.
Otherwise violate applicable laws.
We may take reasonable action against prohibited activity, including restricting access to affected services.
Section 18 — Errors, Pricing Mistakes and Availability
Occasionally, information on our website may contain typographical errors, pricing inaccuracies or incorrect stock information.
We may correct such errors when identified.
Where a material error affects an order that has not yet been accepted, we may decline the order and notify you.
Where an order has already been accepted, we will handle any proposed correction or cancellation in accordance with applicable contract and consumer law.
We will not use this section to remove rights customers have under an existing contract.
Section 19 — Disclaimer of Warranties
We aim to provide a reliable, secure and accessible shopping experience.
However, we cannot guarantee that our website will operate without interruption or technical errors at all times.
Website access may occasionally be affected by maintenance, technical problems or events outside our reasonable control.
Product descriptions, guarantees and any warranties expressly offered by Emovella remain subject to their published terms and applicable law.
Nothing in these Terms excludes any consumer rights or guarantees that cannot legally be excluded.
In particular, products must meet applicable requirements concerning satisfactory quality, fitness for purpose and conformity with their description.
Section 20 — Limitation of Liability
Nothing in these Terms excludes or limits our liability where doing so would be unlawful.
This includes liability for:
Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of statutory consumer rights that cannot legally be excluded or restricted.
Any other liability that applicable law does not permit us to exclude.
Subject to those protections, we are not responsible for losses that are not a reasonably foreseeable consequence of our breach of contract or legal duty.
We are also not responsible for losses arising solely from circumstances outside our reasonable control where the law permits that limitation.
Nothing in this section prevents a consumer from pursuing remedies available under applicable law.
Section 21 — Events Outside Our Reasonable Control
We are not responsible for delays or failures caused by circumstances beyond our reasonable control, to the extent permitted by applicable law.
These may include:
Severe weather or natural disasters.
Major transport disruption.
Industrial action.
Government restrictions.
Public emergencies.
Significant communication or infrastructure failures.
Other events that could not reasonably have been prevented.
Where such an event materially affects an order, we will communicate with affected customers and seek a reasonable resolution.
Your statutory rights relating to delivery, cancellation and refunds remain unaffected.
Section 22 — Changes to These Terms
We may update these Terms periodically to reflect changes to our products, Services, business practices or legal requirements.
Updated Terms will be published on this website.
Changes will generally apply prospectively and will not alter the terms of a purchase contract already formed unless a lawful basis for doing so exists.
We recommend reviewing these Terms when placing an order.
Section 23 — Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will apply only to the extent permitted by law.
The remaining provisions will continue in effect where legally appropriate.
Section 24 — Waiver
If we do not immediately exercise a right available under these Terms, that does not automatically mean we have permanently waived that right.
Any exercise of our contractual rights remains subject to applicable law and requirements of fairness.
Section 25 — Governing Law and Disputes
These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protection laws that apply in the country where a customer resides.
Nothing in these Terms prevents customers from exercising their mandatory legal rights or bringing proceedings in a court that has jurisdiction under applicable law.
If a dispute arises, we encourage customers to contact our support team first so we can attempt to resolve the matter.
Email: support@emovella.store
We will make reasonable efforts to respond and work towards a fair resolution.
These Terms do not require customers to submit disputes to binding arbitration or waive statutory rights to pursue legal remedies.
Section 26 — Entire Agreement
These Terms, together with our published policies and the information provided at checkout, form part of the agreement governing your use of our website and purchases from Emovella.
Relevant policies may include:
Our Privacy Policy.
Our Refund Policy.
Our Shipping Policy.
Any specific promotional terms communicated before purchase.
Where the terms of a particular offer differ from these general Terms, the specific terms disclosed for that offer will apply to the extent permitted by law.
Nothing in these documents overrides applicable statutory consumer rights.
Section 27 — Contact Information
If you have questions about these Terms, an order, delivery, refund or our products, please contact:
EMOVELLA
Customer Support: support@emovella.store
Our customer support team will assist with enquiries relating to orders, product information, returns, guarantee claims and other matters connected with our Services.