Shipping policy
Last Updated: October 2, 2026
At Emovella, we work hard to process and deliver your order as quickly and reliably as possible. The information below explains our estimated processing and delivery times, tracking, address changes, delays and other important shipping information.
Processing & Delivery Times
Orders are typically processed and shipped within 1-3 business days after your order has been successfully placed and payment has been confirmed.
Once shipped, orders will usually arrive within 3-6 business days.
During periods of high demand, promotions and holidays, processing may take up to 5 business days.
Orders are processed Monday through Friday, excluding weekends and U.S. holidays.
These timeframes are estimates only and are not guaranteed delivery dates. Delivery may take longer during periods of unusually high order volume, promotional events, seasonal demand, public holidays, severe weather, carrier disruption or other circumstances outside our reasonable control.
In exceptional circumstances, please allow up to 14 business days for your order to arrive.
High Order Volume
During particularly busy periods, such as sales, product launches, seasonal promotions and times when demand for Revora is significantly higher than usual, processing and delivery may take longer than our usual estimates.
We appreciate your patience during these periods and will make reasonable efforts to process and ship orders as quickly as possible.
A delay beyond our normal estimated timeframe does not necessarily mean that an order has been lost.
Packaging
During periods of high volume and demand, we may not always be able to ship orders in our full branded packaging. This does not affect the product itself, which is the same formula, quantity and quality in every order. In these instances, we will gladly include our branded storage container at no extra cost as a thank-you for your understanding.
Shipping Notifications & Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information.
Tracking updates may take 24-48 hours to appear after shipment. Tracking updates are provided by the delivery carrier and may occasionally be delayed or temporarily unavailable.
If your tracking information has not updated for an extended period, please contact us at support@emovella.store and include your order number.
Incorrect Shipping Addresses
Customers are responsible for making sure the shipping information provided at checkout is complete and accurate.
Because we begin processing orders quickly, there is only a limited period during which we may be able to change your delivery information. If you notice an error in your shipping address, contact us immediately at support@emovella.store.
We cannot guarantee that an address can be changed once an order has entered processing, fulfillment or shipment.
If an order cannot be delivered because the address supplied was incorrect or incomplete, it may need additional processing time, and additional shipping fees may apply if it has to be resent, except where applicable law requires otherwise.
Emovella is not responsible for delays caused solely by inaccurate or incomplete delivery information supplied by the customer, except to the extent otherwise required by applicable law.
Order Changes & Cancellations
Our fulfillment process begins shortly after an order is placed.
If you wish to cancel or change an order, please contact us at support@emovella.store as quickly as possible. We will make reasonable efforts to accommodate requests received within 24 hours of purchase, but cancellation or modification is not guaranteed.
Once an order has entered processing, fulfillment or shipment, we may no longer be able to cancel or modify it.
Subscription Orders
Subscription orders follow the same processing and shipping timelines as one-time purchases. Customers may manage, pause or cancel subscriptions at any time through their customer portal.
Delayed Orders
Occasionally, circumstances outside our reasonable control may affect delivery times. These may include:
- Carrier or postal delays
- Customs or border processing
- Severe weather or natural events
- Public holidays
- High seasonal demand
- Unusually high order volumes
- Transportation disruptions
- Incorrect or incomplete delivery information
- Other events outside our reasonable control
Estimated delivery dates shown on our website, at checkout, in order confirmations or through tracking services are estimates unless expressly stated otherwise.
We will make reasonable efforts to assist with delayed shipments where appropriate. Nothing in this section limits any rights you may have under applicable consumer law in relation to delayed delivery.
International Orders & Customs
Where Emovella offers international shipping, orders may be subject to customs processing, import duties, taxes or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, customers are responsible for any applicable import duties, taxes, customs charges or similar fees. These charges are not controlled by Emovella, and customs processing may cause additional delivery delays outside our reasonable control.
Lost or Missing Packages
If tracking shows that your order has been delivered but you cannot find it, please:
- Check around your property, mailbox and any designated safe places.
- Check with other members of your household, building reception or neighbors where appropriate.
- Review the tracking information for photographs, delivery notes or safe-place information.
- Contact the delivery carrier where appropriate.
If you still cannot locate your order, contact support@emovella.store with your order number and tracking information so we can review the situation. Where appropriate, we may need to investigate the shipment with the carrier before determining a resolution.
Confirmed lost, damaged or undelivered orders will be handled in accordance with applicable consumer law and our relevant policies.
Stolen Packages
If tracking confirms delivery to the address provided at checkout but you believe the package was stolen after delivery, please contact us so we can review the circumstances.
We may request reasonable information about the delivery or the suspected theft, and may ask you to contact the carrier where appropriate. Any resolution will depend on the circumstances, the carrier information, any applicable shipping protection and your rights under applicable law.
Revora reserves the right to investigate potentially fraudulent or abusive claims before issuing a replacement or other remedy.
Damaged Packages
If your order arrives damaged, please contact support@emovella.store promptly after delivery and include:
- Your order number
- A description of the problem
- Clear photographs of the damaged product and/or packaging where reasonably possible
Please keep the damaged item and packaging until we have reviewed your claim. If the claim is approved, we will provide an appropriate remedy in accordance with our policies and applicable law.
Split Shipments
In some circumstances, products from the same order may be shipped separately. If this happens, you may receive more than one package and more than one tracking number.
Receiving only part of an order does not necessarily mean the remaining items are missing.
Failed or Refused Deliveries
If delivery cannot be completed because of an incorrect address, repeated unsuccessful delivery attempts, refusal of delivery or another circumstance attributable to the recipient, the package may be returned to us or otherwise handled by the carrier.
Where legally permitted, additional shipping charges may apply if you request that the order be resent.
Returns & Our 30-Day Money-Back Guarantee
Emovella offers a 90-Day Money-Back Guarantee. Refund requests must be submitted within 90 days of the confirmed delivery date. Full terms are set out in our Refund Policy.
Please do not mail any product back to Emovella unless our customer support team specifically instructs you to do so.
Shipping Protection
Where optional shipping protection is offered at checkout, additional coverage may be subject to the terms presented with that service.
Purchasing or declining optional shipping protection does not remove any consumer rights that cannot legally be excluded.
Events Outside Our Reasonable Control
To the extent permitted by applicable law, Emovella is not responsible for delays caused by circumstances outside our reasonable control. These may include natural disasters, severe weather, carrier disruptions, strikes, customs delays, transportation failures, government action, widespread infrastructure failures or similar events.
We will nevertheless take reasonable steps where appropriate to assist affected customers.
Your Legal Rights
Nothing in this Shipping Policy is intended to exclude, restrict or modify any consumer right or remedy that cannot lawfully be excluded, restricted or modified. Where applicable law gives you rights beyond those described in this policy, those rights continue to apply.
Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our fulfillment practices, carriers, services or legal requirements. The latest version will be published on our website with an updated revision date.
Contact Us
If you have questions about your shipment, tracking information or delivery, please contact:
Emovella
Email: support@emovella.store
Please include your full name and order number so we can assist you as quickly as possible.